The most convenient why to contact our support team is to email is on helpdesk@dairydata.net this will automatically create a support ticket that one of the team will respond to. It is also possible to use the Help Desk Web Portal to track tickets. If your problem is of a more urgent nature then please call the…
This article is applicable for a single user installation where there is one computer being used for the database and application. The Paragon system is currently a Windows 32 bit application and therefore needs a desktop or laptop computer running a Microsoft Windows operating system. Windows 10 or above. It cannot be used on any…
Two User network Where only two people require to access the Paragon Database simultaneously it is possible to use two computers with one computer acting as both a server and a workstation and the second computer just as a workstation. Three or more (up to five) User network A separate computer acting as a server…
The user can find the reset password option on the YourMOO Login page. Underneath the password entry box is a link “Forgot password?”. Clicking this link takes the user to the “Reset Password” page. User should enter the email address they have registered with their YourMOO account. Then click the “Continue” button. The user will…
If you are producing Monthly Invoices every four or five weeks, the system needs to know which week ending is a month end. From the “Tools” menu, select the “Invoicing Schedule” menu item. Then simply tick the checkbox next to each week end that you want to be a month end. If you need to…
What you need to do if you see this message “Only 2 future month end dates have been entered. Use Tools/Invoice Schedule to enter some more” or “Only one future month end date has been entered” Installations producing Monthly Invoices every four or five weeks need to indicate which week endings are actual month ends.…
This is a work in progress. System Options Show NTFN “Only in the first week” i.e. when the NTFN becomes active. “Always” will print until taken off NTFN or the customer is removed Show Stop/Restart “Only when stopped” or “Show restart” Suppress Product if quantity zero When checked products are excluded from the printout if…
Click on Depot, then select Group Accounts and then Maintenance. This will bring up the Group Accounts Maintenance screen. From here, click on Add Group. In the box that pops up, enter the details of the group account (name, address, etc …). lick Save to add the account. Adding Customers to a Group Account To…
This facility is designed for larger operations that need to prevent order entry staff from booking unauthorised products to a customers order. The original requirement was for West Country Milk, a dairy delivers to several customers on behalf of WCM but is only allowed to supply milk. The customer rings the dairy direct to place…
Windows 7 and above, has an annoying habit of altering the shortcut/icon that is used to launch Paragon. This only happens in multi-user installations where a few workgroup computers are used to form a local area network. It seems to be caused by Windows not setting up the drive mapping early enough in the start…